A customer calls your company’s call center seeking assistance with a problem. With App Orchid, your agents can immediately access relevant customer data, including past purchases and interactions, and receive real-time insights on the customer’s needs and sentiment. This enables your agents to provide personalized and efficient service, reducing call handling times by up to 50%.
✓ Improved customer retention
✓ Reduced costs for call handling
✓ Increased call center efficiency
You can ask App Orchid questions like…
- “Can you pull up the customer’s past purchases and interactions?”
- “What are the customer’s needs and sentiment?”
- “Can you provide personalized service recommendations for this customer?”